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Strategic Communications Toolkit for Occupied Multifamily Renovation

Birge & Held is a national apartment real estate, private equity, and investment firm located in Indianapolis, Indiana. They had recently taken over ownership and management of a property located on the city’s desirable north-side on one of the area’s busiest commercial thoroughfares and is home to close to 1,000 residents.

On top of training a transitioning staff, B&H had the challenge of implementing a 12- to 18-month interior and exterior property renovation, with renovations taking place in occupied units (two units turned per day).

WhiteHot Marketing created a communication plan to get residents excited about their soon-to-be renovated apartment homes and encourage positive reviews, while also building the relationship between residents and the new management team.

From targeted campaigns and fun weekly activities to the creation of Rapid Rehab mascots, WHM worked alongside the Lakeshore team to put the plan in motion. See how the strategy came to life below.

Services Provided:

  • Strategic planning
  • Tactical timeline of events
  • Message creation
  • Customer service support
  • Microsite development and management
  • Newsletters
  • Email Templates
  • Content development
  • Signage and collateral development

Watch This

Check out how the marketing strategy came to life in the video case study.

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